Shipping policy
DOMESTIC SHIPPING
Shipping Method
|
Condition |
Shipping Cost |
Classic |
US$1.00–US$15.00 |
$5.99 |
Standard |
US$15.01–US$45.00 |
$8.99 |
Economy |
US$45.01 and up |
$15.99 |
*Standard Shipping:
- All 50 states within the US including PO Boxes.
- Available to APOs/FPOs and US territories.
PROCESSING TIMES
All orders ship from Brooklyn NY 11208, United States
Standard Orders:
Orders are processed and shipped within 1-2 business days. We ship all orders as quickly as possible, but please note that there may be processing delays in shipping, especially during high-volume seasons. We will continue to ensure you're The Maya Collections order gets to you ASAP, however, we do appreciate your patience! We do not ship on Saturdays or Sundays.
TRACKING YOUR ORDER
Once your order is successfully packed for shipment, you will receive an email notification with your tracking number.
The Maya Collections is NOT responsible for:- Delays with USPS
- If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
- Lost, damaged, or packages marked as delivered. To file a claim with the carrier, please click the following link:
If you have any questions or concerns, please contact our customer service team at mayacollectionsllc@gmail.com
THE MAYA COLLECTIONS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE-CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. THE CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF THE ITEM NEEDS TO BE SENT BACK.