FAQ
What currency are the prices do I see on the site?
We try our best to ship items as fast as we can. Average shipping times are 7-10 days. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at mayacollectionsllc@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We do NOT offer refunds or returns in simple words. However, if that item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your query.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our refund policy to get the details.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at mayacollectionsllc@gmail.com
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here make sure you have a pleasant experience! Please send us an email to mayacollectionsllc@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
We try our best to ship items as fast as we can. Average shipping times are 7-10 days. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at mayacollectionsllc@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We do NOT offer refunds or returns in simple words. However, if that item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your query.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our refund policy to get the details.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at mayacollectionsllc@gmail.com
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here make sure you have a pleasant experience! Please send us an email to mayacollectionsllc@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.